Drover Terms and Conditions

IMPORTANT NOTICE

Drover is operated by Drover Limited (trading as Drover), with company registration number 9829742 and its registered address at 422 Kingsland Road, London E8 4AA (“Drover”/“we”/“our”/“us”)

Drover connects car owners with private hire-licensed drivers who are seeking to hire those vehicles. We do this by providing an online platform that provides a way to organise bookings and payments (our “Services”). The online platform is available via the Drover website (and its sub-domains) and as an application for mobile devices (together the “Site”).

By registering as a user of the Services, via the Site, you agree to comply with and be legally bound by these terms and conditions of service (“Terms”).

These Terms constitute a binding legal agreement between you and Drover. Please also read our Privacy Policy carefully. If you do not agree to these Terms or our Privacy Policy, you may not use the Services.

The Services provided through the Site allow Owners (as defined below) to create a listing for their vehicles and allow Renters (as defined below) to find out information about what vehicles are available for rental and to make a rental booking directly with Owners.

Drover acts as a broker to facilitate hiring of vehicles by Renters from Owners. Drover provides a way to organise bookings and payments for these arrangements. The hire agreements that are facilitated through Drover do not amount to the regulated consumer hire agreements on the basis that each agreement is for a duration of less than twelve (12) weeks. Drover does not provide car rental services and, unless otherwise expressly stated, Drover does not own or maintain any vehicles for this purpose. The contract for car rental is between the Owner and the Renter.

  1. INTRODUCTION

    1. The capitalised terms used in these Terms have the meanings set out in the Definitions.
    2. The Services provided through the Site allow Owners to create a listing for their Vehicles and allow Renters to find out information about what Vehicles are available for hire and to make Bookings directly with Owners.
    3. It is important to note that Drover is not a party to the rental agreement between the Owner and the Renter, and Drover does not have any control over, and is not responsible for, the actions or conduct of either the Owner or the Renter. By agreeing to be bound by these Terms, you accept and agree this. If you do not, then you may not use the Services.
    4. Unless otherwise stated as applying only to Owners or Renters, these Terms shall apply to all Members.
    5. Drover reserves the right to update these Terms at any time. If Drover amends the Terms it will inform you of any changes, including by publishing the amended version on the Site and such amended version will govern the relationship between Drover and its Members. Your continued use of the Services shall indicate your agreement to be bound by the amended Terms.
    6. Members should direct any questions, complaints or comments regarding the services subject to this agreement to partners@joindrover.com. If Drover is unable to resolve your complaint to your satisfaction, you may be eligible to refer your complaint to the Financial Ombudsman Service within 6 months of receiving Drover’s final response on this specific matter.
      For complaints, specifically in relation to insurance, these should be directed to Broker Direct, as per the Complaints Procedure specified in the insurance policy wording.

  2. REGISTRATION & MEMBERSHIP

    1. Anyone may apply to be a Member of Drover provided that they meet the relevant membership criteria.
    2. Owner

      1. You may apply to become an Owner by submitting your details and those of your Vehicle for inclusion within Drover, in accordance with the procedure set out on the Site. There is no charge for registering and listing vehicles as an Owner.
      2. Owners are required to submit to Drover, in accordance with the procedure set out on the Site, the registration plate details, electronic copies of vehicle documents including the Vehicle Registration Document (V5), private-hire vehicle license, Vehicle tax and MOT certificate upon registration. Owners who make their Vehicle available for Short Term Rental are required to submit the certificate of insurance which relates to their Vehicle.
      3. Owners guarantee that the Vehicles listed are fit to drive and free of mechanical defects and comply with the responsibilities of the Owner set out in clause 6.
      4. Acceptance of you as an Owner will be subject to your Vehicle meeting the Car Eligibility Criteria. Drover has sole discretion to refuse any application and reserves the right to exclude specific Vehicles or Owners.
    3. Renter

      1. You may apply to become a Renter by submitting a completed application form in accordance with the procedure set out on the Site. There is no charge for registering as a Renter.
      2. At the time of booking, Renters are required to submit:
        1. electronic copies of their driver's licence (including the front and back);
        2. electronic copies of Public Carriage Office licence;
        3. national insurance number;
        4. address;
        5. telephone number; and
        6. email address.
      3. Prior to booking, Renters are required to pay the Standard Deposit or Special Deposit, as applicable.
      4. Renters may upload a profile picture and their Uber profile to the Site.
      5. For insurance purposes Renters must also provide Drover with information relating to any accidents and claims, as well as any criminal offences or alleged criminal offences. Renters confirm that any and all information provided is true and complete.
      6. The Renter consents to Drover:
        1. electronically checking if the Renter has DVLA points;
        2. conducting background checks using data sources including external application programming interfaces and databases;
        3. installing and maintaining satellite tracking and data capture software and hardware in the Vehicle;
        4. placing and operating a dashboard camera (“Dash Cam”) in the Vehicle during the Rental Period; and
        sharing this information with Owners, insurance companies and any other party in its sole discretion.
      7. Acceptance of a Member as a Renter will be subject to the Member meeting the Driver Eligibility Criteria. Drover has sole discretion to refuse any application and reserves the right to exclude Renters from the Site or from making bookings.
    4. General

      1. Once accepted into Drover, each Member must keep his or her contact details up to date through the Site. Any mobile phone number and email address provided must be personal to, and readily accessible by, such Member. Each Member must respond promptly to requests by Drover for updates to any information provided to Drover. Each Member must inform Drover immediately if he or she no longer meets the eligibility criteria applicable to his or her membership.
      2. All Members must cooperate with and assist Drover in good faith (including responding promptly to communications), and provide Drover with such information and take such actions as may be reasonably requested by Drover in connection with any complaints, claims, charges or notices relating to Bookings, or with respect to any investigation undertaken by Drover or its representatives, its insurers or the police, regarding any insurance claims, use or abuse of the Site or any other investigations.

  3. BOOKING

    1. Owners may make their Vehicle available for rent using the Site, specifying the time periods during which the Vehicle is available to rent in accordance with the availability procedures set out on the Site.
    2. Owners may set the price of the Vehicle or allow Drover to set the price. Where Owners set the price of the Vehicle, they may follow the guide price (inclusive of VAT) as provided by Drover or reset the price subject to a maximum limit set by Drover in its sole discretion. Owners may from time to time change the price of a Vehicle. Notwithstanding the foregoing, no price change shall affect a Booking that has begun prior to the price change or a Booking that has been made but has not yet begun.
    3. Renters may book Vehicles that are available for hire using the Site by making a weekly rolling booking (a “Weekly Rolling Booking”) or a booking for a fixed period of four (4), eight (8), or twelve (12) weeks (each, a "Fixed Period Booking"). The first week (the "Initial Rental Period") of a Weekly Rolling booking constitutes an "Initial Weekly Booking".
    4. By listing a Vehicle as available for Rent, Owners are hereby deemed to accept each Initial Booking made by Renters.
    5. A Weekly Rolling Booking and Fixed Period Booking will specify a Rental Fee, being the weekly cost to the Renter associated with the initial period of the proposed rental. Each Initial Weekly Booking will continue to automatically renew for weekly renewal periods (each, a “Weekly Renewal Period”) on a weekly rolling basis (each such booking, a “Weekly Renewal Booking”). The Rental Fee will continue to apply to each Weekly Renewal Period unless otherwise agreed to by the Renter and the Owner and notified to Drover. In the case of Weekly Rolling Bookings, the Initial Rental Period and the period of subsequent Renewal Periods, taken together and, in the case of Fixed Period Bookings, the total length of the Booking, constitute the "Rental Period", in each case, subject to a maximum total period of no longer than twelve (12) weeks. The term “Booking” may refer to a Fixed Period Booking, an Initial Weekly Booking, or a Weekly Renewal Booking as the case may be.
    6. Subject to this clause 3, where the Renter makes a Fixed Period Booking, the Rental Fee will be subject to the applicable Fixed Period Discount Rate. A Fixed Period Booking terminates on its scheduled last day and does not automatically renew.
    7. Once a Booking is made by a Renter, it is binding on both Owner and Renter, and subject to the cancellation rules set out in these Terms. Upon an Initial Weekly Booking or a Fixed Period being made on the Site a Booking Confirmation will be issued.
    8. When making a Booking, the Renter should rely solely on the information provided on the Site, and any additional information communicated to the Renter by the Owner. Drover may endeavour to provide additional information about the Vehicle upon request from the Renter, but will not assume any liability for the accuracy or completeness of any such information.
    9. The Owner, not Drover, is solely responsible for honouring any Bookings and making the Vehicle available to satisfy such Bookings.
    10. A Renter may elect to cancel a Booking up to 72 hours before the pick-up date and time without charge. A Renter may also elect to prevent a Weekly Rolling Booking from renewing automatically up to 72 before the start time of the applicable Weekly Renewal Booking. In such cases, the Booking shall be cancelled and the Renter’s payment for the Booking shall be refunded by Drover on behalf of the Owner. If the Renter elects to cancel an Initial Booking or a Renewal Booking less than 72 hours prior to the start time of the Initial Booking or Renewal Booking, as the case may be, but more than 24 hours prior to such time, the Booking shall be cancelled and 50% of the Booking Fee shall be refunded by Drover on behalf of the Owner. If the Renter elects to cancel an Initial Booking or a Renewal Booking less than 24 hours prior to the start time of the Initial Booking or Renewal Booking, as the case may be, or during the duration of the applicable Booking, the Booking shall be cancelled and the Renter will not be entitled to any refund of the Booking Fee.
    11. Renters are reminded that Drover is not a party to the rental agreement between the Owner and the Renter, and is not responsible for the actions or conduct of the Owner.
    12. Drover charges Owners a booking fee for its Services and reserves the right to change the booking fee upon providing notice to Owners.
    13. Drover will deem consent to be given to any change to the booking fee unless written objections are provided to Drover within two weeks of notice being given.
    14. Members, through their acceptance of these Terms, agree that the rental agreement and any related forms may be digitally executed such that they will have the same legal force and effect as if executed with a handwritten signature.

  4. RENTAL PERIOD

    1. The Renter will have exclusive use of the Vehicle for the Rental Period.
    2. Each Initial Weekly Booking will automatically renew (the “Automatic Renewal”) for successive Weekly Renewal Periods on a weekly rolling basis. Renters may cancel Automatic Renewal subject to the cancellation rules set out in these Terms. Automatic Renewal will not act to cause the Rental Period to extend beyond a period of more than twelve (12) weeks. No Booking on the Drover platform is capable of subsisting for a period of more than twelve (12) weeks.
    3. During the Initial Rental Period and all subsequent Weekly Renewal Periods, Drover will arrange for an extension to the Insurance to account for the Rental Period (including the applicable Weekly Renewal Periods).
    4. The Rental Period begins at 3pm on the start date of the Initial Rental Period or the first day of a Fixed Period Booking, as the case may be, and ends at 12pm on the last day of the Initial Rental Period, the last day of the Fixed period, or the last Weekly Renewal Period, as the case may be, and in any case being no later than twelve (12) weeks from the start date of the Initial Rental Period.
    5. If the Renter fails to return the Vehicle to the Owner on a timely basis at the end of the Rental Period (the “Delay Period”), the Renter shall be liable for an overdue fee of £50 (the “Overdue Fee”) for each day of the Delay Period that the Vehicle is not returned. In its sole discretion, Drover may waive the Overdue Fee. The Renter may also be liable for additional insurance charges in relation to the Delay Period. The Renter will remain responsible for all the Renter's obligations for the full duration of the Delay Period.
    6. If the Renter fails to pay Drover the Rental Fee on the date when it becomes due and continues to fail to settle the outstanding amount for 168 hours from 3pm on the date on which the Rental Fee first became due, the car rental agreement between the Renter and the Owner shall automatically terminate and the Rental Vehicle is deemed to be off hire. Failure on the Renter's part to return the Rental Vehicle to the Owner promptly after the Rental Vehicle comes off hire may result in Drover reporting the Renter to the relevant authorities. Upon a Rental Vehicle coming off hire, Drover may arrange for the Rental Vehicle to come off Insurance and report the removal of the Rental Vehicle from the Insurance to Uber, Inc. or any other person in its sole discretion.

  5. RESPONSIBILITIES OF THE RENTER

    1. The Renter must pick up the Vehicle at the time and place specified in the Booking Confirmation or as otherwise agreed directly with the Owner.
    2. The Renter must inspect the Vehicle before the start of the Rental Period. If the Renter identifies any damage, the Renter should ensure that such damage is recorded in the Vehicle's Damage Log before the rental begins.
    3. It is a driver's responsibility under UK law to ensure that the Vehicle is roadworthy. If the Renter reasonably believes the Vehicle is not roadworthy, the Renter may cancel the Booking in accordance with the cancellation policies set out in these Terms. In conducting the damage inspection and roadworthiness checks, the Renter should, as a minimum, check that:
      1. tyres all have adequate tread depth and are not worn;
      2. the Handbrake works;
      3. engine noise is not excessive or unusual;
      4. electric windows work;
      5. mirrors adjust;
      6. side mirrors are free from cracks;
      7. seats adjust;
      8. seat belts are present and work;
      9. headlights, indicators, brake lights and reversing lights work;
      10. any chips on windscreen are noted;
      11. the in-car entertainment and other peripherals work; and
      12. washer fluid is present;
    4. The Renter should ensure that any scratches, bumps and dents in the bodywork, and any other defects, abnormalities or damage, are noted in the Damage Log and that the fuel level is as expected.
    5. The Renter must treat the Vehicle and its keys with reasonable care and will be responsible for the Vehicle and its keys whilst out of the possession of the Owner. This includes driving carefully, always locking the Vehicle and using any additional security device fitted to or supplied with the Vehicle when it is not in use. If using Remote Hiring, the Renter must ensure that the Key Safe is locked at the start and end of each rental.
    6. The Renter must only use the correct fuel for the Vehicle and will be liable for the cost of any repairs, towing fees or other costs incurred as a result of using the wrong fuel.
    7. The Renter must not sell, rent or dispose of the Vehicle, or any of its parts. The Renter must not give anyone any legal or beneficial rights over the Vehicle.
    8. The Renter must bring the Vehicle back to the location it was originally rented from, as close as possible to that location, or to a location as otherwise agreed directly with the Owner. The Renter must park the Vehicle legally and in accordance with any restrictions imposed by any parking permits associated with that Vehicle and must inform the Owner of any restrictions applicable to the return location. The Renter will be liable for any parking charges incurred at the point of return, unless the risk of incurring such charges has been expressly acknowledged and agreed with the Owner or Drover. If the Vehicle was rented using Face-to-Face Hiring the keys must then be handed to the Owner (or returned in a manner otherwise agreed with the Owner at the start of the rental). If the Vehicle was rented using Remote Hiring, the keys must then be returned and securely locked in the Key Safe.
    9. At the end of the Rental Period, the Renter must ensure that the Vehicle is as clean as at the start of the Rental Period, and the Renter must remove any debris, rubbish and the Renter's personal items from the vehicle. If the Renter fails to return the car as clean as the start of the Rental Period, the Renter shall be liable for a cleaning fee of £25 (the “Cleaning Fee”).
    10. The Vehicle must only be driven by the Renter. Any other drivers will not be covered by the Insurance and will be driving illegally. If Drover becomes aware that a driver other than the Renter has driven the Vehicle during a Rental Period or the Delay, Drover will immediately terminate the Renter’s membership and will charge the Renter for administration costs and additional insurance costs relating to the contravention.
    11. The Renter must not:
      1. use the Vehicle for any illegal purpose;
      2. overload the Vehicle by number of persons carried or by weight of goods carried;
      3. use the Vehicle whilst under the influence of alcohol or drugs;
      4. use the Vehicle if the driver may reasonably be considered to be unfit to drive a vehicle;
      5. use the Vehicle for racing, speed-testing or teaching someone to drive;
      6. use the Vehicle off-road;
      7. 'clock' the Vehicle or tamper in any way with the Vehicle's odometer;
      8. modify the Vehicle in any way (including fitting roof racks/bike racks and/or towbars) or allow anyone to work on, or fit any new or replacement parts to, the Vehicle without the express permission of the Owner;
      9. drive the Vehicle outside of the United Kingdom;
      10. if the Vehicle has a manual transmission, drive the Vehicle without adequate prior experience of using a manual transmission; or
      11. smoke in the Vehicle, or transport any animals or pets in the Vehicle without the express prior consent of the Owner.
    12. The Renter shall ensure that the Vehicle is in substantially the same condition, and in any case meets the Car Eligibility Criteria, at the end of the Rental Period as it was at the start of the Rental Period.
    13. The Renter shall comply with all legal obligations that he/she has as a driver under these Terms and any applicable law.

  6. RESPONSIBILITIES OF THE OWNER

    1. The Owner must be the registered keeper of the Vehicle. The Owner is responsible for ensuring that there are no restrictions on the Owner using the Vehicle for the purpose of Bookings.
    2. The Owner must make the Vehicle available at the start of the Rental Period at the location and time as specified in the Booking Confirmation or as otherwise agreed directly with the Renter prior to the start of the Rental Period (including for remote hiring, that the Key Safe is operational). Access to the Vehicle may be by face to face hiring, Drover arranging key handling, Remote Hiring or the Vehicle being locked and unlocked via Telematics.
    3. The Owner must ensure that, at the start of the Rental Period, the Vehicle is roadworthy and serviceable, including that:
      1. tyres all have adequate tread depth and are not worn;
      2. the Handbrake works;
      3. electric windows work;
      4. mirrors adjust;
      5. side mirrors are free from cracks;
      6. seats adjust;
      7. seat belts are present and work;
      8. headlights, indicators, brake lights and reversing lights work;
      9. any chips on windscreen are noted;
      10. the in-car entertainment and other peripherals work;
      11. washer fluid is present; and
      12. the fuel level is as advised by the Owner.
    4. The Owner should ensure that, at the start of the Rental Period, the Vehicle is clean and tidy and free from debris, rubbish and any of the Owner's personal items. Any personal items left in the Vehicle are left at the Owner's own risk as loss and damage.
    5. The Owner will maintain the Damage Log which the Owner shall make available to the Renter before the rental begins. If there are any problems with the Vehicle at the start of the Rental Period, or if the Vehicle breaks down during the Rental Period, the Renter may apply to Drover for a full or partial refund of the Rental Fee, depending on the circumstances and at Drover's sole discretion. Where a full or partial refund is made, the Owner Payment for the Booking will be reduced by such amount.
    6. The owner must notify the driver about upcoming vehicle inspections not later than 10 days prior the inspection day. This includes but not limited to PHV, MOT, servicing and other vehicle check ups requested by the owner.
      This period should allow the owner to rectify any vehicle issues and ensure the vehicle is road worthy and comply with TFL standards on the inspection day.
      Drover will lease with the driver on behalf of the owner if within 5 days driver fail to respond and agree to present vehicle for such inspection.
      If owner fails to notify the driver in given time frame, drover will not take responsibility for any looses accrued in relation with such inspection being failed or missed.
    7. The Owner will maintain the Vehicle to at least the manufacturer's recommended standard (including timely servicing and observing recommendations as to tyre tread depth) and will maintain a valid MOT certificate. The Owner will also maintain valid vehicle tax and meet any other statutory requirements for use of a vehicle on public roads in the UK. The Owner will provide reasonable documentation to evidence this, if requested by Drover.
    8. The Owner undertakes to make the Vehicle available on the Site to rent for the first time within 30 days of acceptance into Drover. Thereafter, no minimum availability requirements apply, but Drover reserves the right to request the return of the Key Safe (if applicable) at the Owner's expense, if the Vehicle has not been rented in any 13 week period. The Owner shall respond reasonably promptly to all communication from Drover or the Renter with respect to Bookings made on the Owner's Vehicles. Drover reserves the right, at its sole discretion, to withdraw an Owner's membership of Drover if the Owner consistently cancels, fails to acknowledge, or co-operate with Drover in respect of, Bookings.
    9. If the Owner's membership is withdrawn or terminated, the Owner agrees to reimburse Drover upon request for the costs it incurred in providing the Owner's membership including, but not limited to the cost of any initial inspection, the Key Safe, and reasonable administration charges, up to a maximum of two hundred and fifty pounds (£250).
    10. On termination or cessation of membership, the Owner agrees within 30 days to return, at the Owner's expense, all equipment provided by Drover, such as the Key Safe, and associated accessories to Drover's offices.
    11. The Owner undertakes to describe his or her Vehicle accurately on the Site, and to keep the information on such listing up to date. The Owner must inform Drover immediately if his or her vehicle no longer meets the Car Eligibility Criteria.
    12. The Owner agrees to cooperate with and assist Drover in good faith (including responding promptly to communications), and provide Drover with such information and take such actions as may be reasonably requested by Drover in connection with any complaints, claims, charges or notices relating to the Owner's Vehicle and Vehicle listing, or with respect to any investigation undertaken by Drover or its representatives regarding use or abuse of the Site.

  7. RENTER CHARGES

    1. The Renter shall pay the following charges in respect of the Booking:
      1. the Rental Fee;
      2. any Overdue Fee;
      3. the Cleaning Fee, being the cost of cleaning the Vehicle, if the Vehicle is returned to the Owner in a standard requiring the services of a cleaning company. The Cleaning Fee may apply in circumstances including, but not limited to, where the Vehicle is returned with evidence of sand, dirt, mud, unauthorised smoking or unauthorised pets;
      4. the Key Replacement Charge, being the full cost of replacing the keys to the Vehicle, if all or part of the Vehicle's keys are not returned to the Owner;
      5. the Locksmith Charge, being the full cost of a locksmith's attendance and work in the event that, for example, the keys are locked in the Vehicle;
      6. the amount of any loss or damage resulting from any breach of the Renter's responsibilities set out in clause 5;
      7. the Fines and charges set out in clause 8 and all charges, fines and court costs for congestion charges, parking, traffic or other offences, including any costs which arise if the Vehicle is clamped, and any civil penalty payable relating to the Booking. The Renter must also pay the appropriate authority any fines and costs if and when the relevant authority demands this payment, and acknowledges that such obligations may be communicated to the Renter directly, or through Drover on behalf of the Owner or the relevant authority;
      8. the Insurance Excess in the event of an accident, Please see Schedule of Charges for more details;
      9. any other charges stipulated by the Owner in the vehicle’s description or agreed between the Renter and the Owner including but not limited to any charges relating to pick up or delivery of the vehicle, the distance driven during the Rental Period, or the provision of accessories or additional items; and
      10. any other charges due by the Renter according to the Terms.
    2. Drover shall collect all payments under clause 7.1 on behalf of the Owner, acting in the limited capacity of authorised payment collection agent of the Owner, either from the Renter or, if the Renter has expressly consented to Uber, Inc. withholding a portion of the Renter’s earnings to satisfy the Renter’s obligations to Drover and the Owner due under these Terms, directly from Uber B.V. (“Direct Pay”).
    3. Drover, acting in the limited capacity of authorised payment collection agent of the Owner shall collect a Damage Deposit before the start of the Renter’s first Booking as outlined in the Booking Confirmation. Drover may satisfy any charges which Drover, in its sole discretion, determines are due under these Terms (whether for the benefit of the Owner or otherwise) by retaining the corresponding amount from the Damage Deposit.
    4. The Renter hereby authorises Drover, acting in the limited capacity of authorised payment collection agent of the Owner, to collect any amounts for which the Renter is liable under these Terms by charging a credit or debit card, the details of which have been provided to Drover by the Renter. If the Renter has expressly consented to Direct Pay, the Renter acknowledges Drover’s right to collect any amounts for which the Renter is liable under these Terms directly from the Renter’s earnings from work undertaken on the Uber platform held by Uber B.V. This may occur for example where the Renter's liability exceeds the value of the Damage Deposit. Drover will inform the Renter on request of the reason for any charges that are collected in this manner.
    5. Drover will inform the Renter promptly upon receipt or notification of any charge for which the Renter is liable under clause 7.1. Without prejudice to clause 7.3, the Renter must inform Drover within 72 hours of initial communication if the Renter intends to challenge or appeal to the competent authority against the fine, charge or penalty. In such cases, the Renter must keep Drover informed of the progress and outcome of the challenge or appeal. Drover is not obliged to offer any assistance to the Renter in undertaking the challenge or appeal, and may in its sole discretion impose a reasonable time limit on the Renter's challenge or appeal, after which the Renter will be liable to pay the outstanding amount of the fine, charge or notice (together with any increases or related charges that may have accrued as a result of the challenge or delay) under these Terms.

  8. FINES AND OTHER CHARGES

    1. The Renter shall be liable for the following fines ("Fines") and costs incurred during a Rental Period (including the Delay Period):
      1. any and all traffic offence penalties including parking tickets, speeding fines, clamping fines, bus lane fines and compound charges; and
      2. any tolls, fees or charges including the Dartford crossing toll ("Dart Charge") and toll road fees, and the London Congestion Charge.
    2. It is the responsibility of the Renter to pay the relevant authorities directly. The Renter must provide a written report of any offences committed by him or her during a Booking to Drover and the Owner on return of the Vehicle.
    3. In the case of any Fine, the Renter acknowledges and agrees that Drover and/or the Owner may pass on the Renter's details to the police or relevant authority, who may then contact the Renter directly.
      1. Drover is not liable for any escalation in value of a Fine as a result of its being delivered to an out-of-date address. It is the Renter’s responsibility to inform Drover of any change of address so that Fines may be delivered to them in sufficient time to prevent escalation.
    4. The Renter will be liable for any parking charges incurred at the point of return, unless expressly agreed beforehand with the Owner or Drover.
    5. In respect of Fines incurred by the Renter in possession of the Vehicle at the time of the incident that has given rise to the applicable Fine, the Owner acknowledges that it is the Owner’s responsibility to submit Fines to Drover to allow Drover to generate a transfer of liability request which Drover will submit to the authority that issued the Fine on behalf of the Owner using technology on the Site. Drover maintains records of the information submitted to it by the Owner.
    6. The Owner must submit Fines within one week of their issue date to allow sufficient time for them to be processed. Drover is not liable for any Fine or excess charges applied to a Fine as a result of an Owner having submitted it later than one week after the issue date noted on the Fine or charge.
    7. Drover is not liable for any Fine for which liability was not duly transferred or was incorrectly transferred by the Owner without submitting it to Drover in accordance with Clauses 8.5 and 8.6.
    8. Drover does not normally charge an admin fee for the processing of a Fine. Notwithstanding the foregoing, in the event that the Owner incurs a fine, charge or admin fee levied by a third party such as a leasing§ company as a result of the Renter’s incurring of a Fine, Drover retains the right to charge the cost of such a fine, charge or admin fee to the Renter.
    9. The Owner acknowledges that in the event of their receiving a Notice of Intended Prosecution from any police force it is their responsibility to personally return the accompanying form. In such an event the Owner must promptly submit a copy of the Notice to Drover and Drover will provide the details of the involved driver. Owners shall not disclose sensitive information of any Renter provided in such an event to any third party for any purpose other than fulfilling their legal obligation to the police. In the event of any such disclosure, Drover will take legal action against the responsible Owner.

  9. PAYMENT

    1. Each Owner hereby appoints Drover as the Owner's authorised payment collection agent solely for the purpose of accepting the Rental Fee and any other charges payable by the Renter in accordance with these Terms. In relation to each Booking, Drover will pay to the Owner:
      1. the Owner Payment; and
      2. the allocation of any charge proceeds calculated in accordance with the Schedule of Charges.
    2. Payments due under clause 9.1 will be made within 14 working days of the end of the Rental Period, to the bank account nominated by the Owner.
    3. The Owner accepts that Drover's obligation to pay the Owner any sums payable under a Booking is conditional upon successful receipt of the associated payments from the other party to the Booking or, in the case of the Renter having expressly consented to Direct Pay, directly from Uber B.V.,unless the Owner and Drover otherwise agree.
    4. Drover will pass on the relevant portion of any administration charges due to a Member in respect of a Booking once they have been collected from the Member incurring the charge, as set out in the Schedule of Charges.
    5. The Owner acknowledges and agrees that Drover may, without limiting any other rights or remedies that Drover may have, set off any amounts received from the Renter in respect of any Booking, against any amounts payable by the Owner to either Drover or to the Renter, pursuant to these Terms.
    6. The Owner acknowledges and agrees that the Owner is solely responsible for determining any personal tax liability as a result of the receipt of any income as a result of renting his or her Vehicle, and for any applicable tax reporting requirements. Drover does not provide or offer any tax–related advice to Members.

  10. INVOICING AND SELF BILLING

    1. Drover will issue invoices on behalf of the Owner and provide them to the Renter.
    2. In the event that the Owner is VAT registered, the Owner will enter into a self-billing agreement with Drover. The form of the self-billing agreement is available on the Site.

  11. ACCIDENTS, DAMAGE AND THEFT

    1. In the event of an accident the Renter must not admit responsibility or attempt to negotiate. The Renter should note the vehicle registration numbers of other vehicles, take photographs and/or video of the scene and vehicles involved and obtain the names and addresses of everyone involved, including witnesses and should also:
      1. make the Vehicle secure;
      2. tell the police without delay if anyone is injured or if the Renter was unable to exchange details with other drivers or property owners.
      3. report the incident within 24 hours of the incident taking place to Broker Direct, failure to report an incident within 24 hours may result in your contract with Drover being terminated.
    2. In the event of an accident the Renter remains liable for the entirety of the Booking Fee while the Rental Vehicle is in repair whether the accident occurred due to the Renter's fault or the fault of any third party.
    3. If an Owner becomes aware that his or her Vehicle has been stolen the Owner must contact Drover by email within 24 hours of becoming so aware.
    4. If a damaged Vehicle is returned by the Renter to an Owner, he or she must contact Drover within 72 hours of receiving the damaged Vehicle through the expense request system available on the owner profile on the Site. Each expense request must contain all required documents before it can be processed by the system. Drover may request information including signed and dated check-in and check-out sheets by the Owner and the Renter, clear images of the damage caused and a valid quote from an approved garage. In the event that the Owner engages the services of a third-party independent vehicle assessor, garage or repair centre in order to assess the vehicle damage, the costs of such assessment or quotation services are borne by the Owner and not Drover. Drover may reject an expense request when the Owner fails to submit such request on a timely basis pursuant to this Clause, when such request is missing any of the required information or if Drover believes that such request is fraudulent, excessive or otherwise not in good faith. In the event of a dispute between the Renter and the Owner with respect to repair costs, Drover will in its sole discretion determine the maximum amount the Owner may claim from the Renter in order to carry out the necessary repairs of the damaged vehicle based on the expert advice of an independent vehicle assessor. Drover may elect to recover the costs of such independent assessment services from the Owner if based on the results of such independent assessment Drover determines that the original expense request was fraudulent, excessive or otherwise not in good faith. The Owner’s failure to seek Drover’s authorisation to undertake repairs, the costs of which exceed the excess amount, may result in the full amount of the expense request being forfeited. Expense requests sent by an Owner via post, email or fax are not deemed as received by Drover and will under no circumstances constitute valid submission of an expense request under these Terms.
    5. In the event of a fault accident, Drover may allow the Owner to manage the claim. If Drover so chooses in its sole discretion, Drover will provide the Owner with a permission letter authorising the Owner to manage the claim on behalf of Drover. The contact information of the Insurer and the claim reference number will be included in the permission letter. If the Owner accepts the responsibility to manage the claim, it is the Owner’s responsibility to liaise with the Insurer in respect of such claim. Notwithstanding the foregoing, Drover may in its sole discretion choose to manage a claim. If Drover so chooses, it will provide the Owner with reasonable notice in respect of Drover’s decision to manage the claim. Drover will then use either the Insurer’s network or Drover’s own network of approved garages to facilitate the repair of the Vehicle within a reasonable period of time.
    6. In the event of a Total Loss, the amount that the Insurer will pay out is stated as the mid-book value supported by Glass. The Insurer currently does not offer salvage.
    7. In the event of an accident, irrespective of liability, Drover is not liable for the Rental Fee during the repair period and any associated loss of use.
    8. In the event of a non-fault/split-liability accident, Drover will be responsible for managing all non-fault claims unless Drover and the Owner otherwise agree. All confirmed non-fault and split-liability claims will be managed by one of Drover’s approved accident management partners. Where possible, Drover will look to place the Renter in a credit hire vehicle while the damaged Vehicle is in repair. The driver will remain liable to pay the Rental Fee during this period, until the vehicle is in the condition it was collected.
    9. In the event that a Renter returns a Vehicle in a damaged state to the Owner, the Owner must accept the Vehicle and subsequently seek to recover costs via Drover.
    10. Under no circumstances is an Owner permitted to provide a replacement vehicle to the Renter without Drover’s prior written consent.
    11. If the Vehicle is stolen during the Rental Period (or the Delay Period) the Renter must inform the police and Drover as soon as becoming aware of the theft.
    12. Drover will not process claims for accidents that occur in a Vehicle covered by an Owner’s own insurance policy. If the Vehicle is covered under an Owner’s separate insurance policy, all claims must be filed through the Owner’s insurer and Drover is not responsible for any damages or claims that may arise.

  12. TELEMATICS AND DASH CAM

    1. Drover may, in its sole discretion, offer to install a telematics solution ("Telematics") and/or a Dash Cam in the Owner's Vehicle at Drover's own cost.
    2. Telematics allows Drover to GPS track Vehicles as well as extract mileage, fuel level, acceleration and breaking data, as well as remotely lock / unlock or immobilise Vehicles.
    3. Where Telematics and/or a Dash Cam is fitted, the Owner consents to their use.
    4. Drover reserves the right to pass the monthly and installation costs on to Owners in the future.

  13. PERSONAL INFORMATION

    1. Drover will hold and use a Member's personal information in order to perform and improve the Services.
    2. Drover will share Members' personal information and Vehicle details (if applicable) with the Insurer to the extent required to make decisions about a prospective Member’s application and to perform the Services.
    3. Drover may also use such a Member's personal information to search the files of credit reference agencies, who will record this search. This information will be used only to help make credit reference decisions or, occasionally, for fraud prevention or tracing debtors. Drover may also share a Member’s personal information with the providers of commercially available databases to assist in the validation of the information provided by the Member during his or her membership.
    4. Drover will share a Member's personal details with the police in response to reasonable requests (as determined by Drover in its sole discretion) or if compelled by a court or other competent authority.
    5. Drover may further from time to time share a Member's personal details with third parties for promotional, marketing or surveying purposes. If you do not wish that your personal information is shared with third parties, please tell us so by emailing us at partners@joindrover.com.
    6. Each Member explicitly consents to having his or her personal details, including details of any relevant criminal offences or alleged criminal offences, transferred to credit reference agencies, the DVLA, debt collectors, insurance underwriters, and the British Vehicle Rental and Leasing Association (BVRLA), in the event that such Member breaches any of the conditions of this agreement.
    7. Further information about how Drover uses a Member's personal information is set out in the Privacy Policy.
    8. Members will be required to share their personal information with other Members in the course of making enquiries and arranging Bookings. Each Member acknowledges and agrees that he or she shall use the information received from other Members only for these purposes and shall take all reasonable measures to keep such information confidential. Drover will not be liable for any misuse of information shared between Members.

  14. CANCELLATION AND AMENDMENT

    1. Once a Booking has been made by a Renter, neither the Owner nor the Renter may cancel without the express agreement of the other party (at that party's sole discretion), except in the circumstances set out in clause 14.2, 14.3 or 14.4.
    2. An Owner may cancel an Initial Booking or a Renewal Booking in the following circumstances by notification to Drover and the Renter, and in such cases will be liable to pay the following cancellation charges:
      1. more than 72 hours before the start of the Initial Rental Period, the Fixed Period, or a Weekly Renewal Period, as the case may be, with no charge;
      2. less than 72 hours before the start of the Initial Rental Period, the Fixed Period, or a Weekly Renewal Period, as the case may be, with a charge of £50;
    3. A Renter may cancel a Booking in the following circumstances by written notification to Drover via email sent to partners@joindrover.com, and in such cases will be liable to pay the following cancellation charges:
      1. more than 72 hours before the start Initial Rental Period, the Fixed Period, or a Weekly Renewal Period, as the case may be, with no charge;
      2. less than 24 hours before the start of the Initial Rental Period, the Fixed Period, or a Weekly Renewal Period, as the case may be, or during the duration of the Booking being cancelled, with a charge equal to 100 per cent of the Booking Fee. Drover may at its sole discretion deduct the amount owed by the Renter pursuant to this clause 14.3.3 from the Deposit and such a deduction will not constitute a waiver of the remainder of the amount owed.
      3. Only a cancellation notice sent via email to partners@joindrover.com will constitute a valid cancellation notice under these terms and conditions. Phone calls, whether missed or received, to any of Drover’s, the Owners, or any of Drover’s staff’s phone numbers will under no circumstances constitutes a valid cancellation notice under these terms and conditions.
    4. A Renter cannot cancel an on-going booking early other than in accordance with clause 14.3.3. An Owner may cancel an ongoing booking early and request the prompt return of the Rental Vehicle from the Renter at the cost of forfeiting 100% of the Booking Fee relating to the rental week during which he or she chooses to cancel an on-going Booking.
    5. In addition to clause 14.3, where the Renter has a hired a Vehicle for a Fixed Period and cancels a Booking before the end of the Fixed Period, the Renter will be liable to pay the following cancellation charges:
      1. if the Renter has hired a Vehicle pursuant to a Fixed Period Booking of 12 weeks and cancels such Booking within the first 4 weeks of the Rental Period, the Renter will be liable to pay an additional cancellation charge of £150;
      2. if the Renter has hired a Vehicle pursuant to a Fixed Period Booking of 12 weeks and cancels such Booking during the period from and including the first day of the 5th week to and including the last day of the 8th week of the Rental Period, the Renter will be liable to pay an additional cancellation charge of £100;
      3. if the Renter has hired a Vehicle pursuant to a Fixed Period Booking of 12 weeks and cancels such Booking during the period from and including the first day of the 9th week and to and including the penultimate day of the 12th week of the Rental Period, the Renter will be liable to pay a cancellation charge of £50;
      4. if the Renter has hired a Vehicle pursuant to a Fixed Period Booking of 8-11 weeks and cancels such Booking within the first 4 weeks of the Rental Period, the Renter will be liable to pay an additional cancellation charge of £100;
      5. if the Renter has hired a Vehicle pursuant to a Fixed Period Booking of 8-11 weeks and cancels such Booking during the period from and including the first day of the 5th to and including the last day of the 8th week of the Rental Period, the Renter will be liable to pay a cancellation charge of £50; and
      6. If the Renter has hired a Vehicle pursuant to a Fixed Period Booking of 4-7 weeks and cancels such Booking before the scheduled end of the Rental Period, the Renter will be liable to pay an additional cancellation charge of £50.
    6. A Renter may cancel a Booking by notification to Drover and the Owner where, following the Renter's inspection of the Vehicle at the start of the Initial Rental Period or the Fixed Period, as the case may be, the Vehicle is not roadworthy. In such cases, the Owner will be deemed to have cancelled the Booking and clause 14.2.2 shall apply. Supporting evidence of the Vehicle's condition may be required by Drover before a refund is granted pursuant to this clause 14.4.
    7. Unless the Booking has been properly cancelled in accordance with clauses 14.1 to 14.4, and subject to clause 14.8, the Renter will be liable for the full Rental Fee, unless the Renter picks up the Vehicle within the Pick-up Grace Period (provided the Renter is not prevented from doing so by action or inaction of the Owner).
    8. Unless the Booking has been properly cancelled in accordance with clauses 14.1 to 14.4, and subject to clause 14.8, if the Owner fails to provide the Vehicle within the Pick-up Grace Period, the Owner will be liable for the Owner No-show Fee and an Administration Charge. In such circumstances, Drover will refund the Rental Fee to the Renter but will not be liable to the Renter for any further damage or loss, including any loss of earnings.
    9. In the event of unforeseeable circumstances beyond the reasonable control of either the Renter or the Owner, or other extenuating circumstances, including:
      1. natural disaster (including but not limited to fire and flood);
      2. acts or restraints of governments or public authorities; or
      3. war, riot, civil commotion or acts of terrorism.
    10. Drover, may at its sole discretion, decide that it is appropriate to cancel the Booking and offer the Renter a refund of the Rental Fee less an Administration Charge. Each Member acknowledges and agrees that Drover will not have any liability to any Member for such cancellations and refunds. Supporting documents may be required by Drover before such a refund is granted.
    11. If an Owner or Renter wishes to amend a Booking, he or she must agree the amendment with the other party, and contact Drover. The party requesting the amendment may be liable to an Administration Charge, and additional insurance charges and Rental Price may apply in the case of extensions. If an Owner and Renter cannot agree to the proposed amendment and the party requesting the amendment is not willing to proceed with the Booking as originally made, the Booking will be deemed to be cancelled by the party requesting the amendment subject to the rules set out in Clauses 14.1 to 14.4.
    12. Each Member accepts that Drover's obligation to pay any cancellation or no-show fees, or other charges in respect of cancellation, is conditional upon successful receipt of the associated payments from the other relevant Member.

  15. TERMINATION AND EFFECTS

    1. Subject to clause 15.2, an Owner may remove their Vehicle from the Site at any time and a Member may cancel his or her membership and request that their account be deleted by notice in writing to Drover at any time.
    2. Any cancellation pursuant to clause 15.1 will not affect any Booking already made at the time of the cancellation and cancellation of the membership shall therefore be deemed to be a cancellation of the Booking by the Member, and clause 14 shall apply.
    3. Drover may suspend or terminate a Member's membership and/or access to the Site at any time in its discretion with or without prior notice or cause, and without liability to that Member.
    4. Termination of membership will not affect the right of Drover to recover from a Member any money or goods owed pursuant to these Terms. Where a Member cancels his or her membership, Drover will not be obliged to delete or return to the Member any content he or she has posted to the Site, including any reviews or feedback.
    5. Drover reserves the right to store Member information after termination of this agreement in case of any prospective insurance claims relating to a Member.

  16. LIMITATION OF LIABILITY

    1. The material displayed by Members on the Site is provided without any guarantees, conditions or warranties as to its accuracy and is provided on an "as is" basis. Drover does not endorse any Member or any Vehicle. Images of Vehicles on the Site are indicative only. Images may be those of the relevant Owner, and indicate a photographic representation of the Vehicle at the time the photograph was taken. Drover does not verify the accuracy of any images. No additional information should be inferred from the other contents of the image. Where no photograph is available, stock images of vehicles may be used.
    2. Although Drover performs certain checks for the benefit of Members, designed to help verify the identities of Members and in order to satisfy Drover's insurance requirements, Drover does not make any representations about, confirm, or endorse or recommend, any Member or the Member's identity, background, or driving ability or experience. The Member's appearance on, or use of, the Site should not be taken as any such endorsement or recommendation.
    3. Drover shall not itself be liable nor vicariously for any failure of a Member to perform his or her obligations in relation to any Booking. To the extent permitted by law, Drover hereby expressly excludes all conditions, warranties and other terms which might otherwise be implied by any law, regulation, statute, common law or law of equity.
    4. As a Member, you agree that you shall take sole responsibility for all activities or actions under your Member account and login details and that you shall not disclose your password or login details to any third party. Members must notify Drover immediately if they believe that any unauthorised activities or actions have taken place in relation to their account.
    5. To the fullest extent permitted by applicable laws, Drover disclaims responsibility for any harm resulting from a Member's use of any part of the Site or the Services. Nothing in these Terms shall limit or exclude Drover's liability for fraudulent misrepresentation, for death or personal injury resulting from Drover's negligence or for any other liability that cannot be limited or excluded by law.
    6. Each Member agrees to release, defend, indemnify, and hold Drover and its affiliates and subsidiaries, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with:
      1. the Member's access to or use of the Site or the services the subject of this agreement;
      2. the Member's violation of these Terms; or
      3. the Member's
        1. interaction with any other Member,
        2. Booking,
        3. creation of a Vehicle listing, or
        4. use, condition or rental of a Vehicle, including, but not limited to any injuries, losses, or damages (compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of a Booking or use of a Vehicle.
    7. Drover will not be liable in respect of any damage to or theft or breakdown of any Vehicle, or any related costs, including but not limited to loss of income or loss of use, and whether directly or indirectly incurred by a Member or any other party.

  17. INTELLECTUAL PROPERTY

    1. The Site contains copyright material, trade marks, and other proprietary information, all of which is individually and collectively protected by copyrights laws and other intellectual property laws in the United Kingdom and internationally. Except as part of the intended use of the Site, a Site user must not copy, distribute, make available, publicly perform, display or create any work based on such content, or exploit such content in any way, in whole or in part. Except for content provided by Members, all of the content presented through the Site is owned by Drover and its licensors. All rights are hereby expressly reserved.
    2. Insofar as no agreement to the contrary exists between Drover and a Member, by making available any Member Content on or through the Site, that Member grants Drover a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such Member Content on, through, or by means of the Site, Drover social media properties, and other channels. Drover does not claim any ownership rights in any such Member Content and nothing in this agreement will be deemed to restrict any rights that the Member may have to use and exploit any such Member Content.
    3. The Member agrees that he or she is solely responsible for all Member Content that he or she makes available through the Site and represents and warrants that:
      1. he or she either is the sole and exclusive owner of all such Member Content or has all rights, licenses, consents and releases that are necessary to grant to Drover the rights in such Member Content, as contemplated in these Terms; and
      2. the use by the Member or Drover of that Member Content will not infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
    4. The Site may provide links to other websites for information. Drover has not reviewed these third party websites and has no control over such sites or resources. Drover does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using such sites.

  18. GOVERNING LAW

    These Terms shall be governed by and construed in accordance with English law and each party agrees to submit any dispute in relation to these Terms (whether contractual or non-contractual) to the exclusive jurisdiction of the courts of England. All contractual terms and conditions and other information will be supplied in English.

  19. GENERAL

    1. Any notice or other communication given to Drover in connection with these Terms should be sent by email to service@joindrover.com or by post to Drover Member Services, 422 Kingsland Road, London E8 4AA.
    2. The invalidity, unenforceability or illegality of any provision (or part of a provision) of this agreement shall not affect the validity, enforceability or legality of the other provisions. If any invalid, unenforceable or illegal provision would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.
    3. Any delay or failure to exercise any right or remedy under these Terms shall not be construed as a waiver of that right or remedy or any other right or remedy, and no partial or single exercise of a right or remedy under this agreement will prevent any further exercise of that right or remedy or any other right or remedy.
    4. These Terms are for the benefit of Drover and the Members and no third party shall have the right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms but this does not affect any right or remedy of a third party which exists or is available apart from that Act.

  20. DEFINITIONS

    "Administration Charge" means a charge payable by an Owner or Renter in the circumstances set out in this agreement, in the amount set out in the Schedule of Charges;
    "Automatic Renewal" means the automatic extension of an Initial Weekly Booking or a Weekly Renewal Booking, as the case may be, for a successive one week period, within the Rental Period;
    "Booking Confirmation" means a confirmation issued by Drover via the Site once a Renter has made a Fixed Period Booking or an Initial Weekly Booking, as applicable;
    "Booking Fee Percentage" means 25 per cent for Short Term Rental and 15 per cent for Full Time Rental;
    "Booking Fee" means the fee charged by Drover to the Owner for facilitating a Booking, calculated by multiplying the Rental Price by the Booking Fee Percentage, plus VAT at the applicable rate plus the Insurance Fee;
    "Booking" means a booking by a Renter to use a particular Vehicle for a specified period of time, submitted via the Site;
    "Car Eligibility Criteria" means governing, among other things, the age, type, value and condition of a Vehicle as set out on the Site, which a Vehicle must satisfy to be eligible to be listed by an Owner;
    "Cleaning Fee" means a charge payable or Renter in the circumstances set out in this agreement, in the amount set out in the Schedule of Charges;
    "DVLA" means Driver and Vehicle Licensing Authority.
    "Damage Deposit" means an amount payable by the Renter per Booking as set out on the Site which must be fully paid up before the Renter is able to make Bookings;
    "Damage Log" means a record of any scratches, bumps and dents in the bodywork and any other defects, abnormalities or damage to the Vehicle;
    "Delay Period" as defined in clause 4.3;
    "Deposit" means a deposit of £199.00 which can be paid in three weekly instalments of £50.00 each and one weekly instalment of £49. The first instalment of £50.00 must be made before a Booking can be made.
    "Driver Eligibility Criteria" means criteria governing a person's attributes which a person must satisfy to be eligible to become an Renter. This includes location, age (for insurance purposes), length that a Public Carriage Office licence has been held for, number of DVLA points;
    "Excess Mileage Fee" means a charge payable by the Renter in the event of a breach of clause 5.11.12 in the amount set out in the Schedule of Charges;
    "Fines" means as defined in clause 8.1;
    "Fixed Period" means a Rental Period equal to a set number of weekly Bookings, being either 4 weeks, 8 weeks, or 12 weeks;
    "Fixed Period Discount Rate" means the discount rate applicable to the Rental Fee in consideration of the Renter hiring a Vehicle for a Fixed Period, being either a discount rate of:
    1. 5% per week of the applicable Rental Fee, where the Fixed Period is equal to a Rental Period of 4 weeks;
    2. 7.5% per week of the applicable Rental Fee, where the Fixed Period is equal to a Rental Period of 8 weeks; or
    3. 10% per week of the applicable Rental Fee, where the Fixed Period is equal to a Rental Period of 12 weeks;
    "Full Time Rental" means weekly rentals.
    "Initial Weekly Booking" means the initial weekly booking of a Weekly Rolling Booking made by the Renter on a particular Vehicle under that car rental agreement.
    "Initial Rental Period" means as defined in clause 3.5;
    "Insurance Excess" An insurance excess is a contribution you are required to pay towards a claim you make on your car insurance policy. Drover has many types of excesses that can apply in different situations, please see “Schedule of Charges” for more details. An insurance excess is payable per incident in a claim is made on the comprehensive, regardless of liability;
    "Insurance Fee" means the portion of the Booking Fee that covers the Insurance for the Booking;
    "Insurance" means Drover's comprehensive motor vehicle insurance policy for Members, provided by the Insurer;
    "Insurer" An insurer is a person or company that underwrites insurance risk. Insurance on the Drover platform is provided by Great Lakes SE, located at Plantation Place, 30 Fenchurch Street, London EC3M 3AJ;
    "Key Replacement Charge" means a charge payable by a Renter in the circumstances set out in clause 7.1.5, in the amount set out in the Schedule of Charges;
    "Key Safe" means a secure locking device loaned to Owners by Drover during the period of their membership that allows Renters to gain access to the key of the Vehicle by entering a code sent to them by Drover;
    "Locksmith Charge" means a charge payable by a Renter in the circumstances set out in clause 7.1.6, in the amount set out in the Schedule of Charges;
    "Member Content" means all text, graphics, photographs, images, music, software, audio, video, information or other materials that a Member uploads to the Site or otherwise transmits to Drover;
    "Member" means an individual who signs up for membership of Drover through the signup process on the Site, including Owners and Renters;
    "Overdue Fee" means as defined in clause 4.3;
    "Owner No-show Fee" means a charge payable by an Owner as set out in clause 14.7, in the amount set out in the Schedule of Charges;
    "Owner Payment" means the Rental Fee, less the Booking Fee (and VAT on the Booking Fee);
    "Owner" means a Member who signs up to make a Vehicle available to rent via the Site. Owner includes a legal or beneficial owner of a Vehicle and an administrator of vehicles;
    "Pick-up Grace Period" means 1 hour;
    "Refuelling Charge" means as defined in clause 7.1.3;
    "Remote Hiring" means the process of providing access to keys to the Vehicle using a Key Safe;
    "Renewal Booking" means a Booking that is deemed to be automatically made by the Renter in the absence of timely notice to cancel the automatic renewal of an Initial Booking or a previous Renewal Booking, as the case may be, within the Rental Period;
    "Renewal Period" means the period during which any weekly Renewal Booking takes place;
    "Rental Fee" means Rental Price subject to any applicable Fixed Period Discount Rate;
    "Rental Period" means the Initial Rental Period plus any Renewal Period or a Fixed Period, as the case may be, subject to a maximum total rental period of no longer than twelve (12) weeks;
    "Rental Price" means the total price applied to a Rental Period, before any additions for insurance, or optional extras;
    "Renter" means a Member who requests and books a Vehicle from an Owner via the Site;
    "Short Term Rental" means hourly, shift or daily rentals
    "Standard Deposit" means a deposit of £199.00 which can be paid in three weekly instalments of £50.00 each and one weekly instalment of £49. The first instalment of £50.00 must be made before a Booking can be made.
    "Special Deposit" means the total deposit payable at the time of entering into a Booking in relation to the length of the Rental Period, being:
    1. £250.00 for a Fixed Period equal to a Rental Period of 4 weeks;
    2. £300.00 for a Fixed Period equal to a Rental Period ; or
    3. £350.00 for a Fixed Period equal to a Rental Period of 12 weeks;
    "Telematics" means as defined in clause 12.1.
    "Vehicle" means the car or van and all its documents, tools, fittings, components, standard equipment (including jack, spare tyre, etc), whether mechanical or otherwise, the subject of a Booking.
    "Weekly Renewal Booking" means a Booking that is deemed to be automatically made by the Renter in the absence of timely notice to cancel the automatic renewal of an Initial Weekly Booking or a previous Weekly Renewal Booking, as the case may be, within the Rental Period
    "Weekly Renewal Period" means the period during which any Weekly Renewal Booking takes place

  21. SCHEDULE OF CHARGES

    Charges Fixed or variable Total Charge Allocation of proceeds
    Owner Renter
    Administration Charge Fixed £20 £20
    Cleaning Fee Variable Varies (up to max. £25) All -
    Excess Mileage Fee Variable £0.15 per mile driven by the Renter using the Vehicle in excess of a daily cap of 150 miles during the Rental Period All -
    Key Replacement Charge Variable Varies All -
    Locksmith Charge Variable Varies (up to a max £300 call-out charge) plus the costs of repair (if any) of any damage caused by the locksmith in the course of carrying out any necessary work) All -
    Overdue Fee Variable Varies (see clause 4.3) All -
    Owner No-show Fee Variable £20 per day of the Rental Period (to max £100) plus fixed £30 charge - All
    Refuelling Charge Variable Varies (up to max £25) All -
    Insurance Excess Fixed For vehicles vehicles valued under £40,000 at the time of loss if you are aged:
    21 to 24 years - £1,000
    25 years or over - £500
    For vehicles valued in excess of £40,000 at the time of loss if you are aged:
    21 to 24 years - £2,500
    25 years or over - £2,000
    - -
    Other excess Fixed For claims resulting from fire or theft: £500
    For any windscreen damage that cannot be repaired £100
    - -

    Cancellation charges are calculated as set out in clause 14.

Chat with us